Most businesses have more than one company email. One for the Marketing team, another for Support, and maybe one for Sales. These group emails make it easier for customers to get in touch with the right department and easier for you to reply.
In FreeAgent, you can set up multiple group email accounts and then choose which one you would like to use when replying or reaching out to customers and clients.
This article will just cover how to add multiple group emails. We have other articles on pairing individual email accounts as well as sending emails within FreeAgent.
Navigate to Group Email
Go to Settings > Advanced > Group Email.
Add an email account
Click on the 'Add Group Email' button at the top of the screen.
The following panel will then appear.
Simply choose the option that matches your email provider and follow the steps to add your group email to FreeAgent. The group email will then appear in the list view.
You can also specify what roles are able to access each group email that you add.
Send Email
Now your users will be able to choose what email account they would like to use when responding or drafting a new email.