• Businesses often use multiple email addresses—like one for Marketing, another for Support, and one for Sales—to help route customer messages to the right team.
• These group emails streamline communication and make it easier to respond quickly and efficiently.

With Servis.ai, you can:

• Set up several group email accounts.
• Choose which one to use when replying or reaching out to customers.
  This keeps your communication organized and professional.

This article will just cover how to add multiple group emails. We have other articles on pairing individual email accounts as well as sending emails within Servis.ai.

Navigate to Group Email

Go to Settings > Advanced > Group Email.

Add an email account

Click on the 'Add Group Email' button at the top of the screen.

The following panel will then appear.

Simply choose the option that matches your email provider and follow the steps to add your group email to Servis.ai. The group email will then appear in the list view. 

You can also specify what roles are able to access each group email that you add. 

Send Email

Now your users will be able to choose what email account they would like to use when responding or drafting a new email. 

Note: To re-authenticate a Group Email simply delete the existing Group Email and set it up again as if you're creating it for the first time. Once done, all features will be fully restored and ready to use.